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IMPORTANT - HST TAX CHANGES:
As per recent changes in the Ontario Tax Code, most invoices created after May 1 2010 which include products and services that are to be delivered in part or wholly after July 1 2010, will include the new 13% HST tax, replacing both the GST and PST taxes. Some products previously exempt from PST will now be subject to HST, such as Internet and Digital Phone services.  For more details of how this HST TAX will affect you, please visit http://www.ontario.ca/taxchange or email us at telco@kelcom.com.

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When I hook up a router, I cannot connect.

Answer

By default, our modems are set to BRIDGE MODE, which means that the computer it is connected to does the actual connecting.  When you install a new router, you need to configure it for PPPoE mode.  To do this, you require your DSL Username and Password.  You may need to contact your router manufacturer for help with this.

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