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IMPORTANT - HST TAX CHANGES:
As per recent changes in the Ontario Tax Code, most invoices created after May 1 2010 which include products and services that are to be delivered in part or wholly after July 1 2010, will include the new 13% HST tax, replacing both the GST and PST taxes. Some products previously exempt from PST will now be subject to HST, such as Internet and Digital Phone services.  For more details of how this HST TAX will affect you, please visit http://www.ontario.ca/taxchange or email us at telco@kelcom.com.

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Why does my connection keep dropping?

Answer

DSL connections require you to have a clean, filtered phone line.  Please make sure the DSL Light on your modem is on solid (not flashing).  Also, make sure you have DSL Filters on every telephone in the house, but NOT on the line the modem is connected to.  If all phones are filtered and the phone line works normally, please contact Technical Support for further diagnostics.