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IMPORTANT - HST TAX CHANGES:
As per recent changes in the Ontario Tax Code, most invoices created after May 1 2010 which include products and services that are to be delivered in part or wholly after July 1 2010, will include the new 13% HST tax, replacing both the GST and PST taxes. Some products previously exempt from PST will now be subject to HST, such as Internet and Digital Phone services.  For more details of how this HST TAX will affect you, please visit http://www.ontario.ca/taxchange or email us at telco@kelcom.com.

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I cannot connect!

Answer

If you are unable to connect to your DSL service, please check the following:

  1. Make sure the DSL light on the modem is on solid.
  2. Ensure the Ethernet cord is snugly plugged into both the modem and your computer.
  3. Disable any Firewall or Anti-Virus software.
  4. Double-check your username and password.

 

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