<![CDATA[KELCOM Telecom - NEWS]]>Tue, 15 Sep 2026 13:57:49 -0400Weebly<![CDATA[Copper phone lines are going away. Don’t wait for the shutdown notice.]]>Tue, 01 Sep 2026 22:20:55 GMThttps://www.kelcom.net/news/copper-phone-lines-are-going-away-dont-wait-for-the-shutdown-notice
Canada’s major telecom carrier is retiring its copper network, area by area. If your business still has traditional analog phone lines, you may soon receive a notice that your lines are being switched to digital — with a firm cut-off date. And if you’re moving or opening a new location, copper lines may simply no longer be available there.

The good news: you don’t have to wait for the letter, and you don’t have to figure it out alone. KELCOM Telecom has been moving Windsor-Essex and Chatham-Kent businesses off copper for years, with a solution for every situation:

Business Phone Lines — a simple, affordable replacement for individual analog lines; works with your existing phones, fax machines, analog devices, and premise-based PBX systems
 
SIP Trunks — modern digital lines for your current phone system
 
Hosted PBX — a complete cloud phone system with unlimited US & Canada calling included

​You keep your phone numbers. Our solutions work with most existing phone systems and devices — and in most cases, you’ll end up paying less than you do today, with free, local, on-site support from our Windsor-based team.

​Introducing: KELCOM Analog Replacement Line

Where line reliability is an absolute necessity, KELCOM Analog is a high-availability replacement line built specifically for critical systems: phone lines, fax lines, fire alarms, security panels, elevator phones, public safety phones, backup phone service, and building entry phones.
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What makes it different: it connects through your local Internet connection and is backed up by a cellular (LTE) connection at the same time — if one path fails, calls continue without interruption. A built-in battery keeps it running for 16+ hours during a power outage, extendable to more than 24. And it sends automatic notifications the moment the device goes offline or loses power, so there are no silent failures on the lines that matter most. Your existing equipment plugs right in — no need to replace your fire panel, elevator phone, or alarm hardware.
KELCOM Analog replacement line service for elevator, fire and alarm lines

Make the switch on your schedule

Whether you've already received a notice or just want to get ahead of it, a quick conversation is all it takes to map out your lines and find the right fit.
Call our corporate team at 519-800-7230, email Sales@KELCOM.net, or visit www.KELCOM.net.
KELCOM Telecom — keeping local businesses connected since 1969. With you, all the way.
]]><![CDATA[Introducing KELCOM AI Voice Assist — AI-Powered Inbound Call Handling for Your Business]]>Fri, 22 May 2026 14:16:41 GMThttps://www.kelcom.net/news/introducing-kelcom-ai-voice-assist-ai-powered-inbound-call-handling-for-your-business
KELCOM AI Voice Assist answering a call on a Yealink touchscreen desk phone
KELCOM is proud to announce the availability of KELCOM AI Voice Assist on our Hosted PBX platform — an AI-powered assistant that answers inbound calls, holds natural conversations with callers, captures key information, and automatically routes each call to the right person or team.

Think of KELCOM AI Voice Assist as a knowledgeable front-desk agent that never takes a day off. Instead of forcing callers through a traditional phone menu, your customers simply speak naturally — and the AI handles the rest.

How It Works
A caller dials your main number. KELCOM AI Voice Assist answers, identifies why they are calling, responds to routine questions using your business knowledge base, captures key details, and routes the call to the correct destination — whether that's a specific user, a queue, a ring group, or voicemail. A human option is always available, so callers never feel trapped.

Core Capabilities

- Conversational, not menu-driven. Callers speak naturally instead of pressing buttons through a phone tree.
- Answers routine questions instantly. Hours, locations, services, billing basics, and more — drawn from your business knowledge base.
- Qualifies callers automatically. Captures intent and key details before routing, so your team is prepared when the call lands.
- Smart routing. Sends callers to the right user, queue, ring group, or voicemail on the first try.
- Always-on availability. Works 24/7 to capture leads, schedule appointments, and reduce missed calls — even after hours.

Expected Impact

Missed Calls - Down 40% - 24/7 availability means no call goes unanswered, even outside business hours.
Transfer Volume - Down 60% - Smart routing gets callers to the right destination the first time.
First-Call Resolution - Up 85% - Accurate, consistent answers from your knowledge base reduce repeat contacts.
 
* Metrics are pilot-based estimates from controlled tests comparing KELCOM AI Voice Assist against prior IVR systems, using call logs spanning 30 to 60 days.

Built for Your Industry

KELCOM AI Voice Assist deploys quickly thanks to vertical-specific templates designed around real-world call patterns. We currently support tailored deployments for:

- Medical & Clinics — appointments, hours, insurance, billing, prescription refills.
- Municipalities & Government — utilities, permits, issue reporting, council meetings, animal control.
- Schools & Education — attendance, enrollment, transportation, events and athletics.
- Retail & Home Services — sales inquiries, quote requests, order status, returns and warranty.
- Non-Profit Organizations — assistance intake, eligibility, donations, volunteer information.

Most deployments are live within 7 to 10 business days. You provide your knowledge base content and routing preferences — KELCOM handles the rest.

Is KELCOM AI Voice Assist Right for You?
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It's likely a strong fit if your business:
·       Handles a high volume of calls with predictable, repetitive questions
·       Needs to capture leads and inquiries after hours
·       Routes callers between multiple departments or locations
·       Struggles with missed or abandoned calls during busy periods
·       Wants to free up front-desk staff for higher-value work

KELCOM AI Voice Assist is designed as a smart triage and routing layer — not a full IVR or call centre replacement. A human option is always available, and emotionally sensitive or complex calls are routed directly to your team.
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]]><![CDATA[INTRODUCING: High Availability Analog Phone Line Replacement Service]]>Thu, 14 May 2026 04:00:00 GMThttps://www.kelcom.net/news/introducing-high-availability-analog-phone-line-replacement-service
KELCOM Analog line replacement device with wireless LTE backup antennas
KELCOM Analog is a purpose-built solution designed for organizations transitioning away from legacy copper telephone lines. It replaces traditional analog infrastructure with a dependable, future-proof alternative that supports security systems, emergency voice, fax, and alarm lines through a single platform that simplifies migration and ensures uninterrupted service continuity.

Backup Phone Lines | Security Alarm Systems | Building Entry Phones

Elevator Phones | Public Safety Phones | Essential Phone Services

Fax Machines | Fire Alarm Panels
Diagram of the KELCOM Analog service connecting analog lines over broadband with LTE failover
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