Every week we will post new challenges and their solutions on here so please keep checking back for new challenges. These include Word Searches, Crosswords, Hidden Object, Unscramble Challenges and Sudoku! KELCOM wants to give you something to do after a busy day of work and another reason to look forward to the end of the week.

The holiday season is already upon us, so we've taken a few moments to scour the local web to bring you as many good, family activities as we could find.

From downtown Windsor, to far our Chatham there are plenty of activities for your family to enjoy. Keep checking back. We'll keep updating this list as more present themselves.

Have another activity that we've missed? Contact us with your suggestion!

​​You only have one chance to make a good first impression. For customers who call your business, the first impression is your telephone system (PBX).

Start by calling your own business. Listen to what your customers hear and consider what impression you are making. Do you have an endless number of options? Or, worse yet, maybe your telephone system kicks in and asks the callers to hold without an alternative? Are you offering any self-serve options in your PBX menu tree? Could you save their time (and yours) by giving them some essential information immediately with your system's auto-attendant?

You may have seen the WiFi router boxes that advertise speeds from 50 megabits to 9.6 gigabits per second. But, no average person got the WiFi router to produce those exact speeds, ever.

The sad truth is that those advertised speeds are only possible in perfect conditions. Router placement, environmental and building factors and even your neighbour’s routers – all affect your connectivity.
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Here are some steps you can take to maximize your WiFi connectivity speeds and quality in your home and office.

With the increased number of cellular phones and tablets, home phone lines are slowly becoming obsolete. These days even alarm systems use cellular networks to connect to the monitoring service making home phones less and less necessary.

However, you may need a home phone number if you don’t want to receive calls to your cellular phone because it is used for business or provided to you by your company.

Others need a home phone to handle calls for the kids or from the extended family. Lastly, you may be asked to provide a phone number when ordering services or products or as a way to be reached by the businesses and the organizations. In all those instances, keeping your home phone line is a necessity.
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For these situations, we have created new home phone plans for our customers:
Mobile Unlimited US & Canada Home Line – $17.95

What is Phishing?
 
​Cybercriminals aren't your ordinary thugs. They are smart, sophisticated and clever. They are after your personal and financial information, and Phishing is the primary tool in their toolbox. Whether by email (Phishing, Spearphishing and Whaling), phone (social engineering), SMS (Smishing), they present themselves as a legitimate enterprise to gain your trust and your information. These can range from widespread, generic mass emailing to individualized, highly specific and direct email.

Our business has had someone working from home at all times for years. Last week we purchased a few cheap laptops from Best Buy and had the majority of our employees move to work from home within 24 hours.
Here are some of the things we learned over the years:

USE CHAT
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We use Slack, but there are many other options you can consider. Slack offers direct messaging (for private conversations), purpose rooms and much more. When using chat, keep it light and allow for some levity to keep everyone cheerful and involved.